Remember how excited I was to go out and shop for little
Billy Bubba this past weekend? Like, how I was super excited because Dave and I
were going to get little BB his nursery furniture and all was supposed to be
right with the world? Well, long story short, that didn’t happen. That didn’t
happen at all and I’m vowing to never go into a Toys “R” Us store again after
the shopping experience we when we tried to buy the nursery furniture that we
wanted from that chain.
So here is the long story to that and yes, it’s a long
story. And, I know that I’m going to write about what happened and it’s going
to make me angry all over again. However, I want people to know how bad our
shopping experience was so that no one else makes the mistake of going there
and wasting their time.
It all started on Saturday, we traveled to a few places
throughout Green Bay to look at nursery furniture. We have looked before and
just wanted to confirm everything that was available. I also did some browsing
online and after all the looking, we decided that this convertible crib and
dresser we found at Toys “R” Us was perfect for our little guy. The crib itself
even had a changing table attached to it that could later be used as a night
stand. We figured that we would be all set furnishing his room until he was
like 12, boy, were we completely wrong due to the fact that when we went to buy
it the next day, the poo hit the fan!
On Sunday then, we want back to Toys “R” Us to buy what we
found the day before and added bed rails into the equation so we had everything we needed when we wanted to
convert little BB’s crib into a bed. We should have guessed that things weren’t
going to turn out well from the get-go since Dave actually had to seek someone
out to help us. That someone was a sales associate who wasn’t all that sure on what
to do and pretty much fumbled through the entire check out process. She
couldn’t get the scanning gun to work at first. Then, when we told her we wanted to open up a credit
card through the store to receive 10% off what we wanted, as suggested by the
sign on the items we wanted to buy, she was completely confused and had to ask
for back-up. The back-up wasn’t much better than her and actually got testy
with us because we weren’t able to read her mind in relation to what we had to
do to apply for the credit card. We were finally approved for the credit card,
put the new purchases on it, and then thought we were good to go. Nope, that’s
when Dave asked when we were going to receive all of little BB’s furniture. The
back-up said, and I quote, “You mean, you didn’t order it?” We both were like,
“That’s what we thought we were doing.”
At that point I had to go to the bathroom, so I excused
myself for a moment and the back-up went to a computer next to the register to
actually order the furniture. When I came back, I thought things would be taken
care of and we would get to leave. Nope, what I found was Dave who was
completely annoyed, dealing with a bunch of clueless Toys “R” Us associates
standing in front of him. There was another one added into the mix at this
point because the back-up to the first one didn’t quite have a handle on things
either. Anyway, turns out that what happened was Dave overheard them whispering
to each other about how two of the items we wanted weren’t even available
anymore. The thing is, they weren’t even going to tell us that. They were just
going to order what we wanted and then
in two weeks, about half of it was going to arrive and then it was going to
become someone else’s problem and not there’s. How freaking unprofessional and
idiotic is that? If Dave wouldn’t have heard their whispers, then we would have
gone to pick up half our order and would have been totally screwed. It was completely ridiculous. Here we are,
soon to have a child, thinking we have all that we need for our new child when
it comes to his furniture and then this happens. Needless to say, we just
cancelled the entire order and that meant also cancelling the new credit card
we opened up to buy it all. That in itself took forever to do too.
While I was on the phone with the credit card company, the
back-up to the first associate who tried to help us proceeded to throw the
first associate who tried to help us completely under the bus. Saying that it
was that associate’s first day and this and that, making up excuses and
apologizing for not clearly understanding the situation. My take on that crap
is, well, if it was the first associate’s first day, wouldn’t you have asked
her everything that she did before you ran the sale through the register, ensuring
that everything was ordered before it was all rung up, HMMMMMMM?
My warning to you, do not shop at Toys “R” Us, this mom to
be is completely disgusted by their associates and company. We’re headed to
Target to see what we can find within the next couple of days. They did have
something online that I liked, so I’m going to keep my fingers crossed that it’s
decent. Until next time, it’s Carla the pregnant tomboy signing off!